Our Policies

Standards / Procedures:

All sales are final due to the hygienic and personal nature of body care products

Damaged or Incorrect Orders:

• Customers must contact hello@oaesiswithin.ca within 48 hours of delivery
• Include order number + photo evidence of the issue
• If validated, resolution options include:
• Replacement product
• Store credit
• Partial refund (case-dependent)

Order Issues (Missing items, fulfillment errors):

• Must be reported within 5 days of delivery
• Resolution provided within 3–5 business days after review

Allergy or Sensitivity Concerns:

• Full ingredient lists are provided; customers are responsible for reviewing prior to purchase
• No refunds issued for sensitivities, but support and guidance will be offered

Workshops & Events:

• Tickets are non-refundable
• Transfers may be permitted with at least 48 hours’ notice
• In the case of cancellation by Oaesis Within, a full refund or credit will be issued

Communication Standard:

• All concerns are acknowledged within 24–48 hours
• Tone remains respectful, solution-oriented, and aligned with brand care values